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Presentations
Presentations will be uploaded and posted as they become available.
Keynote Session:
Telling the Story of Public Power
by David Blaylock, American Public Power Association (APPA)
Click here to download the presentation.
Executive Director's Report
by Bonnie Biocchi, Northeast Public Power Association
Click here to download the presentation.
Legislative Update
by Jackson Droney, Meguire Whitney, LLC
Click here to download the presentation.
NEPPA Mutual Aid Updates & Opportunities
by Scott Edwards, Northeast Public Power Association
Click here to download the presentation.
Presentations will be uploaded and posted as they become available.
Keynote Session:
Collaboration & Innovation - Future of Utilities
by Arlen Orchard, Sacramento Municipal Utility District (SMUD)
Click here to download the presentation.
Rapid Rates of Change, Forecasting Futures & Why the Value of Optionality Has Never Been Higher
by Peter Kelly-Detwiler, NorthBridge Energy Partners
Click here to download the presentation.
100% Renewables & Cost Effectiveness of Energy Storage
by Sean Hamilton, Sterling Municipal Light Department
Click here to download the presentation.
Future Outlook of EVs
by Bill Bottiggi, Braintree Electric Light Department
Click here to download the presentation.
Impact of Distributed Energy Resources on Transmission System Reliability
by David Forrest, ISO-New England
Click here to download the presentation. Download the Supplemental Materials.
A View From the Hill
by Elizabeth Whitney, Meguire Whitney, LLC
Click here to download the presentation.
Communication is Key: Using Social Media to Connect with Customers
by Destenie Vital, Burlington Electric Department
Click here to download the presentation.
NHEC Mobo Solar - Concept to Completion & the Future
by Gary Lemay, New Hampshire Electric Cooperative, Inc.
Click here to download the presentation.
Presentations will be uploaded and posted as they become available.
General Session:
7 Secrets of Exceptional Customer Service
by Carrie Gendreau, Training Connection
Click here to download the presentation.
Defusing & Resolving Difficult Situations
by Linda Dillon, Keolis Commuter Services
Active Shooter Preparedness
by Linda Dillon, Keolis Commuter Services
Presentations will be uploaded and posted as they become available.
Keynote Address:
Mutual Aid & Disaster Planning
by Amy Zubaly, Florida Municipal Electric Association (FMEA)
Click here to download the presentation.
Benefits & Key Considerations of Implementing Outage Management Software
by Greg Calcari, mPower Innovations
ISO-NE OP-17 Load Power Factor Program
by Osman Bileya, ISO-NE
Click here to download the presentation.
An Exercise Toolkit to Prepare for Large-Scale Disasters
by Charlie Fisher, Witt O'Brien's
Modern Day Protection & Control Commissioning of Substations
by Tim Walker, OMICRON Electronics Corp. USA
Safety Summit
USVI Mutual Aid: Mission & Safety Brief
by Dave Schofield, Georgetown Municipal Light Dept. & Scott Larsen, Littleton Electric Light & Water Dept.
Driving from Calendar-Based to Condition-Based Maintenance with the PI System
by Kevin Walsh, OSIsoft LLC
Click here to download the presentation.
Safety Summit
JEMS - Improving Operator Safety & Health, Cost of Ownership and the Environment
by Steve Martino, Altec Industries, Inc.
Presentations will be uploaded and posted as they become available.
Keynote Address:
Prepare to Jibe! Navigating the Sea of Innovation for the Modern Utility
by Ken Schisler, EnerNOC, Inc.
Click here to download the presentation.
Managing Millennials: Stop Trying to Make it Difficult!
by Janine Moon, Workforce Change
Click here to download the presentation handout.
How Technology, Market Trends & Regulatory Decisions are Reshaping Our Energy Industry
by Peter Kelly-Detwiler, NorthBridge Energy Partners
Click here to download the presentation.
Leading with the Brain in Mind: How Brain Science Can Make You a Better Leader
by Janine Moon, Workforce Change
Click here to download the presentation handout.
A New Age for Energy & Communications
by James Ingraham, EPB (Chattanooga, TN)
A View From the Hill
by Jackson Droney, Meguire Whitney, LLC
New England's Organized Electricity Markets: A Series of Unfortunate Events
by John Coyle, Duncan & Allen and Scott Strauss, Spiegel & McDiarmid
No presentation materials available.
Minimizing Legal Risk (Panel)
by Walter Foskett, Duncan & Allen; Chris Pollart, Rubin & Rudman; and Nick Scobbo, Ferriter, Scobbo & Rodophele
Click here to download Duncan & Allen's presentation. For more information, please contact Walter Foskett at waf@duncanallen.com.
Click here to download Rubin & Rudman's presentation materials.
For more information on Ferriter, Scobbo & Rodophele's materials, please contact Nick Scobbo at nscobbo@ferriterscobbo.com.
How to Survive and Thrive in an EV Future (Panel)
by Bill Bottiggi, Braintree Electric Light Dept.; Ellen Burt & Matt Rutherford, Town of Stowe Electric Department; and Gary Smith, Sagewell, Inc.
Click here to download Braintree Electric Light Department's presentation.
Click here to download the Town of Stowe Electric Department's presentation.
Don't hesitate to contact Ellen Burt or Matt Rutherford with any questions or for additional information:
eburt@stoweelectric.com; mrutherford@stoweelectric.com
Click here to download Sagewell Inc.'s presentation.
Presentations will be uploaded and posted as they become available.
The Key Accounts Roadmap to Success
by Eric Rheam, Speaker and Author, Discover Significance
Click here to download the presentation.
The Whole Package Professional
by Linda Stacy, LivingBluPrints
Lead Without Speaking - The Importance of Nonverbal Communication
by Eric Rheam, Speaker and Author, Discover Significance
Click here to download the presentation.
De-Escalation in the Customer Service Arena
by David Cullen, Intelligence Security International (ISI)
Municipal Utilities and Microgrids Webcast
Scott Higgins, Director, Distributed Energy and Microgrids
Schneider Electric
What's New and the Talk in LED Street Lighting?
Eaton
System Wide Benefits of LED Street Lighting
Realterm Energy
ANSI C136.15 Light-Emitting Diode Marker Design
Eaton - Cooper Lighting
Tackling Public Power’s Challenges: Update on APPA’s Strategic Planning Efforts
Jeff Haas, Vice President of Membership & IT
American Public Power Association
Congress at a Crossroads
Morgan Meguire, LLC
Con Edison Solar Presentation
conEdison Development
Reputation Management Associates Supplemental Information
Anthony Huey, President, Reputation Management, LLC
What's up with Electric Rates?
Timothy Hebert, EVP
The TLC of Customers During Turbulent Times
Robin Schell, APR, Fellow PRSA
Stacey Smith, APR, Fellow PRSA
Jackson Jackson & Wagner
Arc Flash Assessment
Dave Morrissey, P.E., Electrical Power Engineer,
Wunderlich-Malec Engineering
John O’Sullivan, Owner
Benchmark Arc & Flame Resistant Clothing
Mutual Aid
Mike Hyland, Vice President of Engineering Services,
American Public Power Association
Mutual Aid
Scott Edwards, General Manager, Littleton Electric Light;
Chair, NEPPA Mutual Aid Committee
Ukraine – Could CIP Have Prevented It
Eric Smith, Sr. CIP Compliance Analyst/IT Manager
Utility Services
Communicating In A Crisis
Anthony Huey, President, Reputation Management Associates
August 23 - 26, 2015
Energy Future Coalition
John Jimison, Managing Director at Energy Future Coalition
Public Power Forward: Challenges and Opportunities for Public Power in the 21st Centruy
Sue Kelly, President & CEO, American Public Power Association
Monetizing Fiber: Building and Leveraging 21st Century Infrastructure
Dave Talbot
Captive Audience: The Future of Information in America
Susan Crawford
NEPPA 50th Anniversary
Energy History and Legislative Policy: Then and Now
Deborah Sliz, President & CEO at Morgan Meguire
Gas Pipeline Update
Mike Dirrane, Spectra Energy
May 14, 2015
Creating a Culture of Extraordinary Service Powerpoint
Group Notes
Jennifer Kauffman, The Results Group
September 10, 2014
The Art of Creating an Amazing Customer Service Experience
Jennifer Kauffman, The Results Group
Owning Management - Keys to Unlocking Lifetime Customers
Seamus McNamee, GreatBlue Research & Suburban Focus Group
August 24 - 27, 2014
Are Certain Behaviors by Your Board Sending the Wrong Message?
Monica Schmidt, NRECA
Energy Policy and the 114th Congress
Deborah Sliz, Morgan Meguire, LLC
Natural Gas/Electricity & the Public Power Market
Tim Hebert, Energy New England
September 12, 2013
Guest Service in the Hospitality Industry
Paul Bagdan, Professor, The Hospitality College, Johnson & Wales
Guest Service in Practice
Paul Bagdan, Professor, The Hospitality College, Johnson & Wales
August 25 - 28, 2013
Why Future Trends in the Utility Industry will Demand Unlearning
Jack Uldrich, Author, Futurist and Unlearner
Observations on the Northeast Economic Outlook
Jeffrey Carr, President & Economist, Economis & Policy Resources, Inc.
Roundtable Discussion: Natural Gas and the Northeast US Energy Renaissance and LNG Exports
Betsy Spomer, BG Group
Roundtable Discussion: Natural Gas and the Northeast Market Trends Forum
Mike Dirrane, Spectra Energy
Electric Utility Basics
October 20, 2011
How Do the Parts of a Public Power Utility Fit Together?
Brian Choquette, Hudson, MA
An overview of the electric industry in New England and the operation of consumer-owned utilities
Pat Hyland, NEPPA
Electric Rates and Cost of Service Studies
Vinnie Cameron, Reading, MA
The Distribution System
Steve Socoby, NEPPA
November 14, 2011
A Workshop on Customer Bankruptcies
Rubin & Rudman
August 21 - 24
America’s Electric Future: The Next Twenty-Five Years
Roger Gale, president & CEO of GF Energy
Tidal, River and Ocean Power Systems for New England
Christopher Sauer, President & CEO of Ocean Renewable Power Company,
April 7, 2011
Ancillary Services
Heather Manypenny, Power Resources Executive, New Hampshire Electric Cooperative
Capacity Markets
Jane Parenteau, Energy Services Manager, Reading Municipal Light
Energy Market Overview
Craig Kieny, Senior Resource Planner, Vermont Electric Cooperative, Inc.
The ISO-New England and NEPOOL Governance
.Brian Forshaw, Director of Power Supply, Connecticut Municipal Electric Energy Coop
New England Transmission Costs and Pricing
Heather Manypenny, Power Resources Executive, New Hampshire Electric Cooperative
This video, created by the Taunton Municipal Light Plant, will walk customer service personnel through the basic components of electricity and how it is generated, transmitted and distributed (click here).
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