To download the free Powerpoint Viewer, click here





2017 Annual Conference

Presentations will be uploaded and posted as they become available. 

Keynote Address:
Prepare to Jibe!  Navigating the Sea of Innovation for the Modern Utility
by Ken Schisler, EnerNOC, Inc.
Click here to download the presentation.


Managing Millennials: Stop Trying to Make it Difficult!
by Janine Moon, Workforce Change
Click here to download the presentation handout.


How Technology, Market Trends & Regulatory Decisions are Reshaping Our Energy Industry
by Peter Kelly-Detwiler, NorthBridge Energy Partners
Click here to download the presentation.


Leading with the Brain in Mind: How Brain Science Can Make You a Better Leader
by Janine Moon, Workforce Change
Click here to download the presentation handout.


A New Age for Energy & Communications
by James Ingraham, EPB (Chattanooga, TN)


A View From the Hill
by Jackson Droney, Meguire Whitney, LLC


New England's Organized Electricity Markets: A Series of Unfortunate Events
by John Coyle, Duncan & Allen and Scott Strauss, Spiegel & McDiarmid
No presentation materials available.


Minimizing Legal Risk (Panel)
by Walter Foskett, Duncan & Allen; Chris Pollart, Rubin & Rudman; and Nick Scobbo, Ferriter, Scobbo & Rodophele
Click here to download Duncan & Allen's presentation.  For more information, please contact Walter Foskett at
Click here to download Rubin & Rudman's presentation materials.
For more information on Ferriter, Scobbo & Rodophele's materials, please contact Nick Scobbo at


How to Survive and Thrive in an EV Future (Panel)
by Bill Bottiggi, Braintree Electric Light Dept.; Ellen Burt & Matt Rutherford, Town of Stowe Electric Department; and Gary Smith, Sagewell, Inc.
Click here to download Braintree Electric Light Department's presentation.

Click here to download the Town of Stowe Electric Department's presentation.
Don't hesitate to contact Ellen Burt or Matt Rutherford with any questions or for additional information:;

Click here to download Sagewell Inc.'s presentation.


Municipal Utilities and Microgrids 2017


Municipal Utilities and Microgrids Webcast
Scott Higgins, Director, Distributed Energy and Microgrids
Schneider Electric



Upgrading to LED Street Lighting Lunch & Learn 2017


What's New and the Talk in LED Street Lighting?


System Wide Benefits of LED Street Lighting
Realterm Energy


ANSI C136.15 Light-Emitting Diode Marker Design
Eaton - Cooper Lighting



Annual Conference 2016


Tackling Public Power’s Challenges: Update on APPA’s Strategic Planning Efforts
Jeff Haas, Vice President of Membership & IT
American Public Power Association


Congress at a Crossroads
Morgan Meguire, LLC


Con Edison Solar Presentation
conEdison Development


Reputation Management Associates Supplemental Information
Anthony Huey, President, Reputation Management, LLC



Customer Service 2016


What's up with Electric Rates?
Timothy Hebert, EVP  


The TLC of Customers During Turbulent Times
Robin Schell, APR, Fellow PRSA
Stacey Smith, APR, Fellow PRSA
Jackson Jackson & Wagner 



Engineering Operations Conference 2016


Arc Flash Assessment
Dave Morrissey, P.E., Electrical Power Engineer, 
Wunderlich-Malec Engineering
John O’Sullivan, Owner
Benchmark Arc & Flame Resistant Clothing


Mutual Aid
Mike Hyland, Vice President of Engineering Services,
American Public Power Association


Mutual Aid
Scott Edwards, General Manager, Littleton Electric Light;
Chair, NEPPA Mutual Aid Committee


Ukraine – Could CIP Have Prevented It
Eric Smith, Sr. CIP Compliance Analyst/IT Manager
Utility Services



Annual Membership Meeting 2015


Communicating In A Crisis
Anthony Huey, President, Reputation Management Associates  



Annual Conference 2015
August 23 - 26, 2015


Energy Future Coalition
John Jimison, Managing Director at Energy Future Coalition


Public Power Forward: Challenges and Opportunities for Public Power in the 21st Centruy 
Sue Kelly, President & CEO, American Public Power Association


Monetizing Fiber: Building and Leveraging 21st Century Infrastructure
Dave Talbot 

Captive Audience: The Future of Information in America
Susan Crawford 


NEPPA 50th Anniversary
Energy History and Legislative Policy: Then and Now
Deborah Sliz, President & CEO at Morgan Meguire


Gas Pipeline Update
Mike Dirrane, Spectra Energy



Customer Service Conference 2015
May 14, 2015


Creating a Culture of Extraordinary Service Powerpoint
Group Notes
Jennifer Kauffman, The Results Group



Customer Service Conference 2014
September 10, 2014


The Art of Creating an Amazing Customer Service Experience
Jennifer Kauffman, The Results Group


Owning Management - Keys to Unlocking Lifetime Customers
Seamus McNamee, GreatBlue Research & Suburban Focus Group



Annual Conference 2014
August 24 - 27, 2014

Are Certain Behaviors by Your Board Sending the Wrong Message?
Monica Schmidt, NRECA


Energy Policy and the 114th Congress
Deborah Sliz, Morgan Meguire, LLC


Natural Gas/Electricity & the Public Power Market
Tim Hebert, Energy New England



Customer Service Conference
September 12, 2013


Guest Service in the Hospitality Industry
Paul Bagdan, Professor, The Hospitality College, Johnson & Wales


Guest Service in Practice
Paul Bagdan, Professor, The Hospitality College, Johnson & Wales



Annual Conference 2013
August 25 - 28, 2013

Why Future Trends in the Utility Industry will Demand Unlearning
Jack Uldrich, Author, Futurist and Unlearner


Observations on the Northeast Economic Outlook
Jeffrey Carr, President & Economist, Economis & Policy Resources, Inc.


Roundtable Discussion: Natural Gas and the Northeast US Energy Renaissance and LNG Exports
Betsy Spomer, BG Group


Roundtable Discussion: Natural Gas and the Northeast Market Trends Forum
Mike Dirrane, Spectra Energy


Electric Utility Basics
October 20, 2011 


How Do the Parts of a Public Power Utility Fit Together?
Brian Choquette, Hudson, MA


An overview of the electric industry in New England and the operation of consumer-owned utilities
Pat Hyland, NEPPA


Electric Rates and Cost of Service Studies
Vinnie Cameron, Reading, MA


The Distribution System
Steve Socoby, NEPPA



NEPPA Customer Bankruptcies
November 14, 2011


A Workshop on Customer Bankruptcies
Rubin & Rudman



Annual Conference 2011
August 21 - 24


America’s Electric Future: The Next Twenty-Five Years
Roger Gale, president & CEO of GF Energy


Tidal, River and Ocean Power Systems for New England
Christopher Sauer, President & CEO of Ocean Renewable Power Company, 



Wholesale Markets 101
April 7, 2011


Ancillary Services
Heather Manypenny, Power Resources Executive, New Hampshire Electric Cooperative


Capacity Markets
Jane Parenteau, Energy Services Manager, Reading Municipal Light


Energy Market Overview
Craig Kieny, Senior Resource Planner, Vermont Electric Cooperative, Inc.


The ISO-New England and NEPOOL Governance
.Brian Forshaw, Director of Power Supply, Connecticut Municipal Electric Energy Coop


New England Transmission Costs and Pricing
Heather Manypenny, Power Resources Executive, New Hampshire Electric Cooperative



Basic Overview of Electricity Delivery


This video, created by the Taunton Municipal Light Plant, will walk customer service personnel through the basic components of electricity and how it is generated, transmitted and distributed (click here).






webinar ps101 banner top
webinar ps101 banner space left
webinar ps101 banner powerpoint webinar ps101 banner space right



 webinar opioid notes