Customer Service Conference


June 19, 2019   |   Wylie Inn & Conference Center

295 Hale Street, Beverly, MA 01915



NEPPA's Customer Service Conference will be held Wednesday, June 19, 2019 at the Wylie Inn and Conference Center (295 Hale Street, Beverly, MA 01915).  


Be sure to nominate your Customer Service rockstars for the Carol A. Tracey Customer Service Award (see below)!  Awards will be presented during lunch at the Customer Service Conference.  Nominations are due by Friday, May 24th.


Who Should Attend

Sponsored by NEPPA's Customer Service Subcommittee, the Customer Service Conference is designed for:

  • Business Managers
  • Office Managers
  • Customer Service & Customer Care Managers
  • Customer Service & Customer Care Representatives



The agenda is still being finalized and is therefore subject to change.

8:30 am      Registration & Continental Breakfast

9:00 am      General Session: Full Strength Leadership 

10:15 am    Managing Communication: Cultural & Generational Diversity

11:15 am     Customer Service Toolbox: High Usage, Incentive Programs & Community Engagement by Bridget Ashe, Efficiency Vermont

12:00 pm    Lunch & Awards Ceremony *

1:00 pm      Off-Site Team Building Acivity

3:00 pm      Adjourn


* Separate tickets will be sold for the Awards Ceremony Luncheon.  Join us in recognizing outstanding leaders in customer service.



Registration is not yet open.  Please contact Wendy Esche, Director of Marketing, Communications & Events at to be notified as soon as registration becomes available.




Registration fees do not include lodging.  If you need overnight accommodations, please contact the hotel directly to make your reservation.  Be sure to mention the Northeast Public Power Association (NEPPA) Customer Service Conference to receive the negotiated rate.  Rooms and rates are held until Wednesday, May 29, 2019.

Wylie Inn & Conference Center - $149/night + tax
295 Hale Street
Beverly, MA 01915
(978) 867-1800


Carol A. Tracey Customer Service Award


NEPPA's Carol A. Tracey Customer Service Award recognizes employees of member utilities who deliver outstanding service to their customers, either through sustained, exceptional performance, or by developing new and/or innovative programs to meet customer needs.


To nominate your customer service rockstar, please complete and submit the nomination form or send us an email - it's that easy! Be sure to include your name, including contact information for yourself and your nominee (Company, Job Title, e-mail and phone number) and tell us why your candidate is a great choice.



Nominations are due by Friday, May 24, 2019.


Click here to see past Award Winners (scroll down to the Carol A. Tracey Customer Service Award).





Please contact Wendy Esche at or call the office at (978) 540-2200.